Refund policy
Refund & Return Policy
Every Vanime piece is made to order specifically for you. Because our products are produced individually after an order is placed, we do not carry traditional inventory and are unable to accept general returns or exchanges.
Please review your order carefully before completing your purchase.
All Sales Are Final
We are unable to offer returns, refunds, or exchanges for:
- Incorrect size selected by the customer
- Incorrect colour or product selected by the customer
- Change of mind or personal preference
- Fit or sizing preference
- Incorrect or incomplete shipping information provided at checkout
- Orders that have entered production and can no longer be changed or cancelled
We provide sizing information on our product pages to help you choose the right fit. We strongly recommend comparing the measurements provided with a similar garment you already own before ordering.
Damaged, Defective or Incorrect Items
If we've made a mistake, we'll work to make it right.
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us promptly after receiving your order.
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Clear photos of the item
- Clear photos showing the damage, defect, or incorrect print
Once the issue has been reviewed and confirmed, we will work with our production partner to determine the appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, or refund.
There will be no additional shipping charge to correct a confirmed production or fulfillment error.
Sizing & Exchanges
Because every garment is made specifically for your order, we cannot offer size exchanges.
Customers are responsible for selecting the correct size before ordering. Please review the size guide available on the product page before completing your purchase.
If you are unsure about sizing, we recommend measuring a T-shirt you already own and comparing those measurements with our size chart.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
Vanime cannot provide a refund or free replacement when an order is lost, returned, or delivered incorrectly as a result of an incorrect or incomplete address provided by the customer.
If you notice an error after placing your order, contact us immediately. We will do our best to update the information before production or shipment, but changes cannot be guaranteed.
Cancellations & Order Changes
Because orders may enter production shortly after being placed, cancellations and changes are not guaranteed.
If you need to make a change, please contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request.
Once an order has entered production, it may no longer be eligible for cancellation or modification.
Lost or Delayed Packages
Delivery estimates are provided as a guideline and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of Vanime's control.
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us with your order number and we will review the shipment with our fulfillment partner.
A package being delayed does not automatically qualify for a refund.
Refunds
When a refund is approved, it will be issued to the original payment method used to place the order.
Please allow time for your bank or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund is the result of a confirmed production or fulfillment error.
Consumer Rights
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Need Help?
If there is a genuine problem with your Vanime order, please contact us with your order number and details of the issue.
We want every order to arrive exactly as it was intended, and we'll work with you when something goes wrong.